Refund Policy — "Chinese? I Can." (go-lume.com)

All Courses sold on go-lume.com are digital content delivered immediately upon successful payment: you get instant access to your account and Course materials. There is no physical shipment and no delivery delay.

Under EU consumer protection law, you have the right to withdraw from this purchase within 14 days without giving any reason. However, because our courses are digital content delivered immediately upon purchase, completing your purchase and confirming immediate access constitutes your express consent to immediate performance. You acknowledge that you thereby lose your right of withdrawal once the course content has been delivered, in accordance with Article 16(m) of Directive 2011/83/EU, implemented in the Czech Republic under §1837(l) of Act No. 89/2012 Coll. (Civil Code).

At checkout, you actively confirm this consent via a dedicated, non-pre-ticked checkbox before completing payment.

If you do not wish to receive immediate access on this basis, do not complete the purchase, or contact us before purchasing to discuss alternative arrangements.

Even though the statutory withdrawal right is waived per §2, we want you to be genuinely satisfied. We will consider a refund, at our discretion, in cases such as:

• Technical failure preventing you from accessing purchased Course content, which we could not resolve within a reasonable time.
• Duplicate charge for the same Course.
• 14-day goodwill refund window: although the statutory 14-day withdrawal right is waived per §2, we voluntarily consider refund requests made within 14 days of purchase, provided you have not substantially accessed the Course content (e.g., only a minimal preview).

We do not offer refunds for change of mind after meaningful use of the Course, or for reasons unrelated to the above.

For transactions processed through Stripe Managed Payments, Stripe acts as seller of record and handles the payment/refund mechanics for that transaction. To request a refund:

1. Locate your order confirmation/receipt e-mail from Stripe.
2. Contact us at hello@go-lume.com with your order ID, and we will review and, where approved, coordinate the refund through Stripe on your behalf.

Approved refunds are typically processed within 5–10 business days, depending on your payment method and bank.

This policy does not affect any statutory rights you have under Czech or EU consumer-protection law that cannot be waived by contract. If you believe your Course materially fails to match its description, you may still have remedies under applicable law — contact us to discuss.

Refund/support questions: hello@go-lume.com Payment/billing questions: via Stripe support (link on receipt), or contact us at hello@go-lume.com.