Refund Policy — "Chinese? I Can." (go-lume.com)

All Courses sold on go-lume.com are digital content supplied online on the Site. There is no physical shipment. The Course is made available to you in full once your payment is confirmed: all of its units and the emergency phrase card included with it are unlocked at once. Access works through your browser, without an account or password (see our Privacy Policy). If you cannot open the Course after payment, write to hello@go-lume.com and we will restore your access.

If you are a consumer resident in the EU, you have a statutory right to withdraw from the contract within 14 days of its conclusion. Where digital content is supplied immediately, this right is lost only if you have given express prior consent to performance beginning before the withdrawal period ends and have acknowledged that you thereby lose the right of withdrawal. We do not currently collect such consent, and we therefore do not treat your statutory right of withdrawal as waived.

This right is unaffected by which entity is the seller of record for your transaction. Send your withdrawal notice to hello@go-lume.com. We will handle it and, where the transaction was processed under Managed Payments, arrange for the refund to be made by the seller of record.

You may use the model withdrawal form below, but it is not obligatory.

Section 3 describes a separate, voluntary refund window. It does not limit or replace your statutory rights.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To Jing Lu, IČO 29611911, Italská 2304, 272 01 Kladno – Kročehlavy, Czech Republic, e-mail: hello@go-lume.com (receives withdrawal notices; the seller of record for this transaction is Sold through Link, LLC):
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.

In addition to the statutory right described in Section 2, we give you a voluntary contractual right to cancel your purchase, for any reason and without conditions, within 14 days of purchase. If you cancel within this period, we refund the full price you paid, even if you have already used the Course, and your access to the Course ends. To request a refund, email hello@go-lume.com with your order details.

This voluntary window is a contractual right we grant in addition to what the law requires. It is not based on any waiver of your statutory rights, and it does not limit or replace them. Where your statutory right of withdrawal applies, you may rely on that right instead, on the terms set out in Section 2.

Where Managed Payments applies to your transaction, refunds are issued by Sold through Link, LLC, the merchant of record for your purchase; Stripe processes the payment on behalf of Sold through Link, LLC but is not the party issuing the refund. The refund confirmation email is sent to you by Sold through Link, LLC, and funds are returned to the payment method used at checkout. We can initiate a refund on your behalf; Sold through Link, LLC handles the payment-side processing and any related queries. Where Managed Payments does not apply to your transaction, refunds are issued directly by Jing Lu, IČO 29611911.

Approved refunds are typically processed within 5–10 business days, depending on your payment method and bank.

This policy does not affect any statutory rights you have under Czech or EU consumer-protection law that cannot be waived by contract. If you believe your Course materially fails to match its description, you may still have remedies under applicable law — contact us to discuss.

Refund/support questions: hello@go-lume.com Payment/billing questions: via Stripe support (link on receipt), or contact us at hello@go-lume.com.